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Easiaccess Return Policy

Return Policy – Additional Rights

Online Returns Form

When does the Easiaccess returns policy apply online?

We offer a 28 day right to a refund or exchange (subject to availability) on our products ordered online, provided that:

  • The product is returned within 28 days of delivery; you have a valid proof of purchase
    (which can include any of the following documents):
    1. Returns Form
    2. Authorisation Return Code

  • The product is returned in its original condition (unopened and unused). Please note products or accessories purchased online may be opened for the purpose of inspection (but not used); The product is in its original packaging and is sealed.
  • The product is complete and contains all component parts as purchased. Items purchased as part of a combined product (for example a combined bundle) can only be returned if all items in the combined product are returned together;
  • The product is re-sellable;
  • The customer is the original purchaser of the product;
  • In our reasonable opinion, you have not behaved fraudulently nor are you engaging in any fraudulent activity.

The Easiaccess returns policy will not effect your legal rights. 
Please note that for the purposes of orders placed online, over the telephone, via email or mail order, our return policy is in addition to your legal 14 day right to change your mind and will not affect your legal rights (click here for more information on how to exercise your right to change your mind).

How to return your product under the Easiaccess returns policy? 
Items purchased at our trade counter must be returned to our trade counter. Items purchased online must be posted back to us at the address below or brought back to our trade counter. Please remember to obtain Proof of postage from your chosen delivery supplier.

Returns Department – Easiaccess Limited
Liberty House
Lancaster Road
NE11 9JR

Please print and complete our Online Returns Form which asks for the following information:

  1. Your order number
  2. Reason for return
  3. Whether you would like a refund or exchange

Please note;

Collection of personal data for fraud prevention. 
When returning your product to a store we require certain personal information in order to process your return in accordance with the Easiaccess returns policy. All information is collected and processed in accordance with our Privacy Policy which can be found at

Who will pay the costs of return? We will pay the costs of return:

  • If the products are faulty or misdescribed; or
  • If you are ending the contract because we have told you of an upcoming change to the products, and/or digital content or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
  • In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

How we will refund your Online purchase. We will refund you the price you paid for the products and/or digital content (including any applicable outward delivery costs) by the method you used for payment. However, we may make deductions from the price, as described below. Please note that payments made using a physical gift card at will be refunded as an eVoucher, which will be emailed to you. This is for Online purchases only.

Deductions from refunds from Online purchases if you are relying on our Easiaccess returns policy:

We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a shop.

We may reduce your refund of the price (excluding delivery costs) where you fail to return each component part (locks, pads, tiles etc.) and to take account of the reduction in value caused by any damage or missing components.

We may reduce your refund of the price (excluding delivery costs) if you wish to return a product purchased in a discounted or promotional offer.

If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

When will your refund for an Online purchase be made? 
Your refund will be made within 14 days when returned to our refund department.