Yes, if you are registered disabled, you can claim VAT exemption for most of our products. If you would like further information please contact us on 0191 460 2777 or alternatively follow the link below to visit the gov.uk website.

https://www.gov.uk/financial-help-disabled/vat-relief

Of course! Our trade counter is open to trade and general public. If you have any questions on products please do not hesitate to contact us or call into our trade counter.

Let us know what price you have been given for a specific product and we will do our best to price match it for you. Call us on 0191 460 2777 to speak to a member of our customer care team.

Returns are accepted. Please fill in the online return form and follow the instructions to make a return.

For more information see our returns policy. Our returns policy is detailed in full but if you have any questions please call us on 0191 460 2777 and a member of our customer care team will be happy to assist you.